By leveraging its expertise beyond office walls, Xerox, the company that redefined office work in the 20th century, is redefining work for the future using the Internet of Things, 3D printing and augmented reality.
Naresh Shanker, Senior Vice President and CTO of Xerox, said the company has built a model to incubate “high-impact businesses that solve real-world problems at scale.”
But until recently, it took Xerox teams up to 3 months to implement the IT systems needed to support a new project – a long time in the digital economy. Breaking free from legacy technologies, Shanker’s team began reviewing cloud systems that would allow new companies born within Xerox to launch and monetize services faster.
To accelerate new business, Xerox has selected an integrated suite of Oracle Cloud solutions. This Oracle-in-a-box approach gives its business everything it needs to get started: an online storefront in Oracle Commerce, finance and accounting in Oracle NetSuite, budgeting and financial planning in Oracle Fusion Cloud Enterprise Performance Management (EPM), and integration in every direction across Oracle Integration, a key component of Oracle Cloud Infrastructure (OCI).
Besides providing integration, OCI gives Xerox access to Oracle Autonomous Database, an enterprise data repository that allows its new business to manage data without managing and running advanced analytics. Xerox can also leverage the power of high performance computing (OCI) when researching, for example, potential new business. With the option to purchase OCI’s Global Credit Score, Xerox can mix and match any of the OCI services.
With this Oracle toolkit, your new Xerox business can sell online, create orders, process invoices, track performance, do financial planning, as well as send and receive data in every way — all working in weeks, not months, all without the need to wait for IT help.
“We wanted to keep these solutions all in the family, so to speak,” said Sreedhar Vaidyanathan, Vice President, Digital Transformation, Xerox. “This avoids the hassles of a lot of vendors and platforms. Oracle solutions make it easy for our new business to move onto the mother ship, and vice versa. It’s easy to track performance.”
In addition, execution helps in faster market access.
The Xerox team was able to support the IT infrastructure in just 6 weeks for Xerox’s 3D printing business. Xerox 3D printing solutions focus on creating more flexible and resilient supply chains for manufacturers. With 3D printing, customers can order parts locally, or even manufacture the parts themselves, rather than ordering from remote sources across the ocean. This ability speeds up delivery and reduces the impact of supply chain disruptions.
In late 2020, the US Naval Postgraduate School in Monterey, California, installed a Xerox ElemX 3D printer to explore parts manufacturing at sea. The goal is to install a printer on a Navy ship, so that sailors in remote areas can repair or replace parts on demand rather than carrying around excess inventory or having to send a plane into the middle of the ocean to fetch spare parts.
In the back office, by automating processes such as buy-to-pay and quotes for cash, Xerox’s 3D printing team gained “the ability to transact right out of the gate,” Vaidyanathan says. “There is no waiting to generate invoices and start collecting revenue, and we are able to scale it as needed. We can repeat this process for any new project. We don’t have to implement a different platform each time we launch.”
As Xerox’s business grows, Oracle Cloud EPM consolidates and connects data to help the company assess financial performance across the portfolio. “We can look under the hood to see how each company operates, and compare it to the other units,” Vaidyanathan said. “What does their financial statements look like? Are they compliant? We have clear lines of vision.”
Oracle’s solutions themselves power Xerox’s software business, CareAR, which was launched earlier this year. Using augmented reality (AR) technologies, the CareAR Service Experience Management (SXM) platform allows field service teams to provide remote customer support. Equipped with visual tools and data access, field technicians can work remotely to help customers solve problems faster and skip costly on-site visits. For equipment owners, receiving expert guidance is as easy as using a cell phone, tablet, or smart glasses.
Another innovation is Eloque, a joint venture of Xerox with the Government of Victoria in Australia. Xerox has developed technology that monitors remote bridges, drawing on deep expertise in sensors, analytics, and artificial intelligence to bring the physical world online.
To ensure the structural integrity of the bridges, precise fiber-optic sensors are attached to measure and estimate structural stress, thermal response, bending, loads, vibrations, and corrosion, all of which are indicators of structural health. When sensors detect a problem, field technicians are automatically alerted to investigate. These real-time responses allow bridge operators and owners to determine if the bridge is overused, underutilized, or has structural problems that need repair.
For more information, go to www.xerox.com, Oracle Cloud Infrastructure, Oracle NetSuite, and Oracle Cloud EPM.