What You Need to Know

(Supported Substance) Across the world, businesses have been in a continuous digital transformation since 2020. When the COVID-19 pandemic hit, organizations of all sizes, locations, and industries had to switch to survival mode.

Operations were fixed, paperwork stopped, and employees quickly switched to working from home. While 2020 and 2021 have been a year of turmoil, 2022 must be a year of digital implementation if businesses are to meet the expectations of customers and clients. Here are some digital trends that will help you stay ahead of the curve.

He will rule without code

Have you heard of no-code tools? If not, you’re not alone: ​​The 2021 No-code Economy Survey revealed that 82% of people are not familiar with the term no-code.

No-code tools are any type of software, system, or product that allows the user to build a solution without having to know any code. From building websites and apps to creating digital workflows and paperless processes, codeless tools make developing your own solutions incredibly fast and easy.

No-code enables employees to build what they need, from new processes and workflows to full applications, without having to know a single line of code. With this technology, you can craft forms and documents using drag-and-drop capabilities – which means you can collect data and information and automate adding that information to existing templates and sending it to an electronic signature suite. Additionally, many code-free solutions integrate with third-party software to create a technology package that improves workflow and data sharing across your organization.

So not only do code-free solutions allow you to respond faster with more precise customizations, they often come at a lower cost. Experts agree that tools without code are the way of the future due to their accessibility and ease of use. If your organization has yet to validate the power of not having a code, you need to put it at the top of your list of priorities for 2022.

Learn more: What no-code tools should you add to your tech suite in 2022? Check out this list of 41 most popular no-code tools for inspiration.

Data must be combined

Data is easily available, but it is becoming increasingly chaotic. With so many different tools working across departments and teams, it’s no surprise that organizations are overwhelmed with data.

When there is no data flow architecture or one central data warehouse, teams can’t see the whole picture. This can lead to dangerous data warehouses that can adversely affect productivity, innovation, and accuracy. Oftentimes, manual data entry is required to piece the data together, which wastes time and leads to errors.

Organizations need to find a way to better integrate data in 2022 because when they cultivate a single source of truth for their data, teams can work more effectively. It also ensures that the data is clean and free from manual errors.

Digital front doors are a must

Now more than ever, customers expect your business to be digital. If consumers encounter problems when trying to engage in your online business, they are likely to explode and never come back.

Consumers are rapidly adopting a digital-first lifestyle that requires businesses to keep up. They are no longer willing to accept paper-based processes, legacy communications, and complex systems.

Instead, they search for:

  • Single Channel Interactions

Digitization is the way to achieve all of the above. Organizations that choose to prioritize creating a digital front door will gain more customers, while those who are left behind will begin to see their customers turn away.

Operations need repair

Digitization cannot fix an intrinsically broken process. If the building blocks of a system, process, or workflow are fundamentally flawed, then digitizing the process will not be of much help.

Often times, adding technology to a process works like a band-aid for a problem versus the actual fix. This was a very common problem popping up in 2020 and 2021, when many organizations had to quickly deploy digital tools and solutions without much preparation. Now is the time to reimagine how work gets done.

Welcoming digitalization in 2022

Digitization can be incredibly powerful, and the takeaways listed above can help you use digitization in great ways during 2022 and beyond. It will enable you to better serve your clients and establish you as a forward-thinking organization.

Chris Byers is the CEO of Formstack, a technology company that offers a zero-code workplace productivity platform that enables anyone to digitize what matters, automate workflows, and reform processes. His goal is to carry out Formstack’s mission to improve people’s lives with practical solutions for their daily work.


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