How We’re Doing on Humanizing the Digital Experience

Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software. First companies must figure out what humanizing means and then they have to turn that into a convincing reality. The results so far have been mixed but interesting. That’s understandable considering how … Read more

The Next IT Management Challenge:

Kamyar Shah, CEO of management consulting firm World Consulting Group, says the biggest challenge for IT leaders who manage human robotic teams is to ensure that the work environment has and can sustain a spirit of collaboration. When bots are added to a team, human workers often assume the worst – that their jobs will … Read more