Time to Rethink How We Make the Products of the Future

Organizations are nothing without their paying customers. While so many businesses are busy focusing on earning new customers to demonstrate growth and progress, the pandemic taught us a valuable lesson: Your most loyal current customers are your key to resiliency. Companies are shifting to subscription models, offering products as-a-service, regardless of their industry. Subscription models … Read more

Companies Need Customer-Centric Business Process Engineering

Almost every organization has an IT-related goal of making systems and processes more customer centric, but few companies “get there”. Some of these failures can be traced directly to errors in business process engineering and quality assurance. What steps can IT take to improve performance in these areas? The clearest answer to this question is … Read more