How We’re Doing on Humanizing the Digital Experience

Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software. First companies must figure out what humanizing means and then they have to turn that into a convincing reality. The results so far have been mixed but interesting. That’s understandable considering how … Read more

Enterprise Guide to Robotic Process Automation

Judging by the interest in the concept, it looks like IT people, and even many businesspeople, have figured out the first lesson in dealing with robotic process automation: There are no robots, no androids, not even one little R2D2. RPA is about letting computers, software and, often, voice technology take over the routine, repetitive and … Read more

How It Works and Where It’s Headed

Current chatbots tend to be awkward and even agonizing to use, limited to answering a set of simple queries — often incorrectly. But what if a chatbot could be designed to support more complex and multistep tasks, such as organizing a daily schedule or pinpointing a fault lurking inside a complex mechanical device? Conversational AI … Read more