Mobile Apps on Dynamics 365 for Rental Operations

Ensuring minimal downtime for your equipment through optimum maintenance by field technicians is critical to any rental business. Given the role that field personnel play in seamless fleet management, you may be looking for leasing software solutions with mobility to facilitate access to information for field technicians working remotely.

If you’re interested in Microsoft Dynamics 365 as an enterprise resource planning (ERP) platform, you’ll want to know how mobility solutions differ within a Dynamics 365 environment.

In this article, you’ll discover how two mobility solutions compare to each other for rental companies. The two solutions are the standard Microsoft Dynamics 365 Field service mobile app and DynaRent mobile app offered by To-Surge, a Microsoft ISV partner with more than 16 years of experience in the rental industry.

Although we offer one of the solutions that will be compared in this article, I intend to give you an unbiased overview of the two applications, so that you can decide if any of the solutions discussed are right for you.

Mobility solutions at a glance

Field Service mobile app (Dynamics 365): the Field Service mobile app (Dynamics 365) Built on the Microsoft Power Platform as part of Microsoft Dynamics 365 Customer Engagement (CE). It enables technicians to see work orders, customer assets, accounts, and contacts. It’s customizable to your specific business needs and has the same admin console as the remaining business apps in Dynamics 365.

DynaRent mobile app: the DynaRent mobile app It is also built on the Microsoft Power Platform and takes advantage of all the capabilities of our standard rental solution on Dynamics 365 F & SCM called DynaRent. Using this application, all field personnel can access equipment and work-related data at any time and from anywhere.

Comparing Field Service mobile apps (Dynamics 365) and DynaRent mobile apps

We will compare mobility solutions to rental operations against the following factors:

1. Integration

2. Rental Insights

3. Navigation capabilities

4. Work orders management

5. Flexibility of customizations

6. User Experience

1. Integration

Field Service mobile app

  • It needs extensive integration with specific parameters to make it efficient with rental application to avoid unstable platform.
  • An interface is required to connect the leasing solution and the field service.
  • Since integration is comprehensive and complex, it takes time and effort.
  • Customers have to handle and maintain two independent solutions; One is a rental app and the other is a mobile app.

DynaRent mobile app

  • It does not require integration as it is already built into the DynaRent solution.
  • It does not require an interface at all.
  • Since there is no integration element, it is faster to adopt and can be used soon after purchase.
  • Customers should keep one standard solution: DynaRent’s suite of solutions and the mobile app will be just an addition to the rental app.

Verdict: Since the DynaRent mobile app requires no integration and is already coded for rental needs, it’s a winner.

2. Rental Insights

Field Service mobile app

  • It is a service based application, the design is not specific to the rental industry but instead for any industry that requires remote use.
  • Rental specific information such as lease dates, signature of leased items, and preventive maintenance are not available, as they do not support the rental fleet.
  • Logistics is limited, and spare parts serial numbers are not available. You have to purchase another third party app to record the serialized items.
  • You can get information about the lease customer’s address, but not necessarily the exact issue with the lease object because these fields (object name, brand and model) are not mandatory to fill in.
  • The location information of the rented item must be constantly updated because real-time tracking of the rented item is not possible.

DynaRent mobile app

  • The app is specifically designed for the rental industry, and the functionality is centered around the needs of field personnel in the rental sector, along with manufacturers and distributors that rent products.
  • All information about the equipment is known: maintenance, service, serial tracking, spare parts, rental history and material forecast.
  • The information of the rental object such as the type of equipment, fleet number, serial number and brand is always indicated.
  • You get information about the location of the leased object and the exact reason for the connection or problem (maintenance, malfunctions).
  • The location of the rented objects is automatically determined, the application can track the objects in real time.

Verdict: The DynaRent mobile app has already been built with the typical rental user in mind, and therefore it takes the lead.

3. Navigation capabilities

Field Service mobile app

  • Comes with an integrated flexible map. The plan panel consists of an assignment feature that allows technicians to drag and drop work orders.
  • The routing options and map features are comprehensive and easy to use.
  • The map feature always shows the current location of the field technician.
  • Work assignments are quickly assigned by knowing the location of the work order and the technicians available near that location.

DynaRent mobile app

  • Mapping capabilities of the application with standard functionality.
  • The layout panel contains an outline of the task requirements that can be filtered based on a specific location.
  • The application connects to an external application – Google Maps to navigate field personnel to help determine the location.
  • Work orders are not visualized by a physical map. However, the scheduling details for the work order with technician and task details can be seen.

Verdict: The Field Service mobile app is the clear winner here, with its integrated map feature.

Here you can see a comparison of the mapping feature in both apps:

4. Work orders management

Field Service mobile app

  • Work order here is the primary entity. Work orders can be associated with a customer, incident type, asset, or job location.
  • The work order is service dependent, and the hire tasks must be combined. Each component of the lease object is created as an individual work order.
  • A 360-degree view of the rental object cannot be seen on a single screen as the service, transportation and installation of a specific product will appear as three different work orders.
  • The equipment status is shown at the work order level.
  • Each equipment activity must be synchronized manually, including working hours, material consumption and forecast, spare parts and inventory.

DynaRent mobile app

  • Work orders can be created directly within the mobile app.
  • The task under the work order is the primary focus. A single work order can contain multiple tasks, with increased correlation with task type, task category, and status group.
  • There is always a consolidated view of all operations in a file Rental life cycle. Each rental activity – installation, transfer or maintenance is recorded as different tasks under one work order.
  • The state of the equipment can be seen in depth, even at the mission level.
  • There is relatively less risk and a shorter lead time as the hours can be logged based on the task.

Verdict: Work order management depends on how you prefer to access task-related information. However, because work orders in the DynaRent mobile app provide a unified and comprehensive view of rental assets, they win.

Here you can see a comparison of different information related to tasks related to managing work orders in both applications:Screenshots of how work orders appear in the Field Service app versus the DynaRent mobile app.

5. Flexible customization

Field Service mobile app

  • The option to build your own features and publish them to be available for mobile is possible.
  • You can create custom fields within a work order.
  • You have the option to extend or restrict certain functions (such as work roles) based on usage.

DynaRent mobile app

  • Application customizations are not readily available and require developers.
  • There is limited potential to customize the app in a way that supports your business.
  • There is low flexibility in terms of entities.

Verdict: Being open to personalization with easeations, the field service mobile app is the hot favorite here.

6. User Experience

Field Service mobile app

  • It is designed to focus on the clients renting the object. Detailed information about a customer’s query is mainly communicated through a relatively simple asset feature.
  • All resources such as field technicians, engineers, human resources, and other personnel must be set up manually because the Field Service User feature cannot be used directly for rental purposes.
  • The task checklist feature is very comprehensive, and contains multiple fields.

DynaRent mobile app

  • The design focuses more on the theme of the lease, with information about the object or asset and the task to be performed.
  • With a unique customer experience design, each field within the app contains tokens to make it easier for individuals to navigate while on the go.
  • The look and feel of the app makes it easy to use by anyone, especially users who are not tech-savvy or computer savvy.
  • The advantage of the checklist is clear from a logical perspective.

Verdict: While the DynaRent mobile app has a slight advantage over the field service app with its own rental UI, we’re tempted to announce the checkout here.

Here you can see the task checklist information in both apps:The user experience of the Field Service app is more comprehensive than the DynaRent mobile app, and it's easy to use.

How do you decide which solution to choose?

As a final verdict, let’s take a quick look that summarizes how the two navigation solutions compare:Chart comparing mobility solutions.  Field Service has 3 out of 6 stars and DynaRent on mobile scores 4 out of 6 stars.

At this point, you might consider a rental solution that offers mobility as well, to make work faster and easier for your field staff.

Before embarking on a particular solution, here are some points you can keep in mind:

  • Field Service mobile app: This application can be used with any Dynamics 365 solution; However, it is not pre-engineered to suit the needs of the rental industry. Requires extensive integration and continuous synchronization to suit the rental application (which can be any Dynamics 365 rental application, including DynaRent).
  • DynaRent mobile app: Can only be used with DynaRent, a rental software Built on Dynamics 365 F & SCM. The mobile application does not require any integration and can be easily accepted by your business.

If your focus is on equipment or product leasing, designing a rental-specific solution may be an option for you.

You could have a couple of questions about how to enable the DynaRent mobile app from your field employees, and you can check out the factsheet for your answers.

The DynaRent mobile app fact sheet will provide you with useful information such as:

  • Technical overview of a mobile application that can handle rental operations
  • Benefits that field staff can reap
  • Product features with app screenshots

The information you find can enable you to determine if our solution can effectively meet your rental requirements.

Ready to explore more about the DynaRent mobile app? Read the factsheet now.

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