How to Choose Which RPA/Intelligent Automation Platform Is Right for You

Robotic Process Automation (RPA) and Intelligent Automation (IA) platforms are on a strong growth path as companies strive to increase operating efficiency, agility and flexibility while achieving better business outcomes. Artificial intelligence (IA) is becoming the new frontier thanks to constantly evolving AI technologies and capabilities, such as Natural Language Processing (NLP) and Machine Learning (ML). Automation, intelligent automation in particular, is proving to be valuable to a growing number of organizations as they nurture digital cultures and seek to automate processes across a wide range of business functions, such as human resources, information technology, finance, accounting, sales, marketing, and customer services.

RPA/IA is known for having a positive financial impact on businesses, particularly in cost and time savings, but it also helps make IT and business workflows more resilient and more resilient. Thus, enabling companies to pivot and act quickly when needed. Together, these benefits improve business continuity, something that is at the forefront of many conversations as the COVID-19 pandemic continues. Companies have made lasting and lasting changes to their internal and customer-facing processes and will continue to do so with RPA/IA technology.

The RPA/IA market is growing rapidly and accompanying change and progress. With that, the vendor scene is also evolving. Omdia Universe: Choosing an Intelligent Automation Solution and RPA Technology, 2021-22 is a comprehensive assessment to provide IT companies and business leaders with a guideline for shortlisting the right vendors that match their requirements, needs, and long-term goals. Omdia Universe also provides a comparison between RPA/IA and BPM for organizations as it identifies which processes are candidates for RPA/IA. It also provides vendors with an opportunity to better understand how they appear in the marketplace and better meet the needs of organizations due to Omdia’s discussions with reference clients and the partnership with TrustRadius to incorporate the customer experience into the quantitative and qualitative analysis of each vendor.

By following a strict vendor inclusion and exclusion standard, Omdia Universe not only highlights the relative strengths and weaknesses of each vendor and when to consider each one, but also considers key trends, market dynamics and activities to provide companies and IT executives with an up-to-date view of the market RPA/IA on 2021/22. Along with several interesting findings, the RPA & Intelligent Automation Universe identifies four market leaders (UiPath, Automation Anywhere, Blue Prism, and Microsoft), along with five competitors (NICE, WorkFusion, Pegasystems, Appian, and Kryon) that compete strongly and differentiate themselves. Each offers a unique approach to their investment portfolios. Four prospects (IBM, Highland, SAP, Datamatics) are growing their portfolios, segmenting their niche areas, and have strong portfolio roadmaps.

However, there have been more recent mergers and acquisitions that will affect the Omdia Universe next year. Some notable mentions include MuleSoft (Salesforce’s) acquisition of Servicetrace (closed September 2021), ServiceNow acquisition of Intellibot (closed 2Q21), and Uniphore’s acquisition of Jacada (completed October 2021).

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